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Small businesses should heed big businessman Jack Ma’s advice

Search for “Jack Ma Advice” on Google and there are no shortage of search results to choose from. Jack Ma is the founder of Alibaba and one of the richest men in China. He’s often asked for tips [...]

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Four Fantastic Reasons Why Small Business Owners Should Have An Online Customer Review Monitoring Strategy

For small business owners, a great, cost effective way to understand how people appreciate your establishment is to monitor customer reviews. These reviews are honest, sometimes brutal, [...]

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A Real-Life Lesson On How To Avoid Customer Frustration, Confusion And Anger

We just heard a great story from one of our sales agents. He recently hosted a dinner for his family and ordered sushi for everyone. To ensure that his guests had what they wanted to eat, he sent [...]